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How We Protect Your Privacy

When you open an account with waybet, your personal details—from your ID to your payment information—stay encrypted and controlled by you.

Encrypted account dataLocal payment securityYour access and controlThird-party protection
waybet How We Protect Your Privacy
REACH OUR TEAM

Contact Us About Your Privacy

Live Chat Open the chat box in your account lobby to ask about your data, request…
Email Support Send privacy requests to our support email; include your account ID and a clear…
Account Settings Visit your profile to review registered contact details, linked payment methods (DANA, OVO, GoPay…
HOW WE SAFEGUARD YOU

Data Security & Your Privacy Rights

Account Verification

When you register, we verify your identity using your national ID and confirm your contact details. This step protects both you and the account from fraudulent access. Your verified status stays private; only you and our compliance team can see it.

Payment Data Protection

Deposits via DANA, OVO, GoPay and QRIS are routed through encrypted channels. We never store full payment credentials on our servers; payment processors handle the secure storage. Transaction history appears in your wallet for your own records.

Cookie & Tracking Policy

We use cookies to remember your login, track your lobby activity (which games you open, when you last played), and show you relevant updates. You can disable non-essential cookies in your browser settings without losing basic account function.

Data Retention

Account records (name, deposits, bets, withdrawals) are kept for seven years after your last activity to comply with local regulations and resolve disputes. You can request early deletion where local law permits by contacting support.

Third-Party Access

We only share your data with payment processors (DANA, OVO, GoPay, QRIS providers), fraud-prevention services, and where required by local law enforcement. No marketing partners or advertisers receive your personal details.

Your Data Rights

You can request a copy of all data we hold, correct inaccuracies, object to processing, or ask for deletion where local law permits. Submit requests through live chat or email; we respond within 30 days with your data or confirmation of our action.

Frequently Asked Questions About Your Privacy

We collect your full name, email address, phone number, date of birth, and a copy of your national identity document for verification. We also record your IP address and device details to detect fraudulent access. Payment information (DANA, OVO, GoPay, QRIS account identifiers) is collected only during deposit. We use this data solely to verify your identity and process transactions securely.

We retain your account records—including deposits, bets, and withdrawals—for seven years from closure or last activity, as required by local compliance regulations. This allows us to handle disputes, reverse fraudulent transactions, and respond to regulator inquiries. You can request early deletion where local law permits by contacting our support team via live chat or email.

Yes. Log into your account and visit Settings → Account Data to view your registered name, email, phone, linked payment methods, and recent login history. For a complete data export (all bets, transactions, and communications), submit a formal request through live chat or email support. We respond within 30 days with a downloadable file or access to the information.

No. We do not sell, rent, or share your personal data with marketers, advertisers, or data brokers. Your information is shared only with payment processors (DANA, OVO, GoPay, QRIS providers) to complete transactions, fraud-prevention services to protect your account, and local authorities where legally required. We maintain strict confidentiality agreements with all partners.

All deposits are encrypted end-to-end using industry-standard SSL protocols. When you choose DANA, OVO, GoPay or QRIS at checkout, you are redirected to the payment provider's secure site; waybet never sees your full payment credentials. Your wallet shows only the last four digits of your linked account and transaction dates for your privacy and convenience.

Log into your account and go to Settings → Profile to edit your email, phone number, or other contact details instantly. For deletion requests (where local law permits), contact our support team via live chat or email with your account ID. We process legitimate deletion requests within 30 days and confirm completion via your registered email address.

Yes, we use cookies to keep you logged in, remember your preferences, and track which games you play so we can show you relevant updates. Essential cookies cannot be disabled without affecting your account access, but you can turn off marketing and analytics cookies in your browser settings. Your lobbies and withdrawals work fully even with non-essential cookies turned off.