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Account Safety and Legal Framework

When you open an account with waybet, we protect your data, verify your identity and follow local law at every step.

Account verification requiredEncrypted payment processingWithdrawal verification step
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waybet Account Safety and Legal Framework
LEGAL CONTACT PATHS

How to Reach Our Legal and Compliance Team

If you have questions about your account rights, data requests or policy concerns, our support team is ready to help.

Live Chat Support Open the lobby chat widget to ask about account terms, data access or policy…
Email for Formal Requests Send policy, data access or compliance questions to [email protected].
Phone Support (Jakarta) Call our compliance line Monday–Friday, 09:00–18:00 Jakarta time, to discuss account rights or withdrawal…
DATA AND ACCOUNT SECURITY

How We Protect Your Information

We use 256-bit encryption on all data moving between your device and our servers. When you deposit via DANA, OVO, GoPay or QRIS, the transaction is tokenised — your bank details never…

Encryption Standard

All account and payment data use 256-bit SSL encryption in transit. Your balance and transaction history are stored in separated, access-restricted databases.

Payment Tokenisation

DANA, OVO, GoPay and QRIS transactions are tokenised so your bank credentials stay private. No raw payment data is held in our system.

Withdrawal Verification

Our compliance team manually confirms each withdrawal request before processing, flagging unusual patterns to protect your account from fraud.

Session Security

Your login session expires after 30 minutes of inactivity. Re-authenticate to resume play or manage your wallet.

Data Retention and Deletion

Account records are kept for 12 months after you close your account, then securely deleted unless we're required by law to retain them longer.

Data Access Requests

Email [email protected] to request a copy of your personal data or to ask us to correct or delete information on file.

Frequently Asked About Your Account Rights

Yes. Email [email protected] with your account username and a photo of your ID. We'll compile and send you a copy of your profile data, transaction history and support records within seven business days.

No. Your payment credentials are tokenised and never stored in full. We share only transaction summaries with our payment processors to confirm deposits and withdrawals; no raw bank data leaves our system.

Contact live chat or email [email protected] within 30 days of the transaction. Our team will review your account logs and work with your bank to investigate. We aim to resolve disputes within 10 business days.

Yes. Request account closure via live chat or email. We'll close the account immediately, freeze the balance and begin the deletion process. Account data is securely deleted 12 months after closure per local law.

Access depends on local law. If your country restricts online gaming, we cannot open or maintain an account for you. Contact our support team to confirm eligibility for your location.

We collect your full name, date of birth and national ID number during account creation. You'll upload a photo of your ID document. We cross-check this against public records to confirm your age and prevent duplicate accounts.

Our compliance team is available via live chat, email at [email protected] or phone (Jakarta line, Monday–Friday 09:00–18:00). We respond to all formal legal inquiries within one business day.

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